Manifest Money Talks

I have an account through Chase Bank and I recently lost my debit card. Someone found my debit card and then somehow figured out the pin number. From there they deposted a fraudulant check in the amount of $3,800.00 into an ATM. The bank cleared the funds within 24 hours and the person then took an ATM withdrawal of $400.00 and made a purchase of $2,401.38 at Wal-mart. Once the pirchase at Wal-mart was done I had gotten an alert of the strange activity. I then called the bank to dispute the transactions and reported my card lost. They then told me that they were going to do an investigation and the card was going to be cut off. From there my account had a freeze on it.



I had then been calling the bank everyday at least 1-2 times to get the status of my claim. I was being told that it was still pending, this went on for 1 week. I then got a call from a man at the bank and he asked if I knew the person on the check and I informed him that I did not. I called the bank again and was told that my claim had been denied and that I needed to get a police report to dispute the charges on my account. For 1 week I had been talking to them and they never told me that I needed to get a police report to dispute teh charges on my account. During this 1 week of calling, I have been hung up and denied correct information.



I got the report and was then told that there was nothing they can do with the report and I would need to have to police to do a full investigation before my account can be cleared. I spoke with the police and was informed (which I knew) there is nothing they can do because they do not have the resources and they are then liable for what happened because if the card was reported lost they should have cut it off then.



I have spoken with the bank to try to get this matter resolved as well as trying to get more information and I have been denied. I asked to see a copy of the fraudulant check and was advised they did not have that information.



I am stuck I have no where to turn to and the company that should be helping is not doing anything. Am I missing something or am I doing something wrong? I have done everything that they have asked of me and they keep coming up with new information that was supposedly needed in the beginning.